Terms & Conditions

These terms govern the use of the CIVITRACK SOLUTIONS platform by government agency customers and their authorized users. By accessing or using the platform, you agree to the terms set out below.

Service Availability

CIVITRACK SOLUTIONS aims to maintain high platform availability but does not guarantee uninterrupted service. Scheduled maintenance windows will be communicated to customers in advance where possible.

Data Ownership

All resident and agency data submitted through the platform remains the property of the government customer. CIVITRACK SOLUTIONS acts as a data processor on behalf of its customers.

Acceptable Use

Customers and authorized users agree to use the platform in compliance with applicable public records, accessibility and data protection laws.

Support & SLAs

Support response times and service level commitments are defined in individual customer agreements and are not superseded by these general terms.

Contact

Questions about these terms can be directed to our team via the Contact page.